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ANZSCO 263212 ICT Support Engineer: Career & Migration Guide

The ANZSCO 263212 ICT Support Engineer is very important for making sure that an organization’s information and communication technology (ICT) systems work well and are reliable. These specialists give important IT support by helping to keep the performance of software, hardware, and networks up to par. ICT Support Engineers make sure that all IT systems run safely and efficiently, which cuts down on downtime and boosts production. They do anything from fixing problems with systems to making upgrades.

ICT Support Engineers provide more than just maintenance. They also help end users, teach staff, and come up with ways to stop technological problems from happening again. They are essential to firms that want to be technologically excellent since they are experts in maintaining networks, fixing systems, and managing infrastructure. ICT Support Engineers are the most important part of modern IT operations because they combine hands-on help with strategic problem-solving.

Skill Level

ANZSCO Skill Level: 1

Applicants usually need a relevant ICT degree, but ACS may accept RPL with proven work experience in IT support, system troubleshooting, and network maintenance.

Specializations

Network and systems support
IT infrastructure maintenance
Technical troubleshooting and problem resolution
End-user support and training
System documentation and workflow development

Alternative Titles

Alternative Titles (Commonly Used by Employers)

IT Support Engineer
Technical Support Engineer
Help Desk Engineer
System Support Specialist

Related Occupations (different anzsco code)

263111 – Computer Network and Systems Engineer
262112 – ICT Security Specialist
263211 – Network Administrator

Occupation Lists Overview

Category / Status	Notes
Core Skills Occupation List (CSOL) ❌ Not included	263212 is not on CSOL, unlike 263211/213/299. Limits some employer-sponsored visas (e.g., 186 Skills in Demand). Check CSOL
State Nomination Eligibility ✅ Available	Possible for subclass 190 in some states (e.g., SA, ACT). Depends on points and demand.
Regional Pathways ✅ Available	Eligible for 491 (state/family) or 494 (regional employer). Favored in regional/DAMA areas.
Legacy Lists (MLTSSL / STSOL) ❌ Not primary	CSOL is main reference; STSOL is only for short-term visas (e.g., 482). Not on MLTSSL (no. 189).

Occupation under 1351 Category

Occupations under ANZSCO 1351 (ICT Managers) include Chief Information Officer (135111), ICT Project Manager (135112), and ICT Managers not elsewhere classified (135199, e.g., IT Service Delivery Manager, Network Manager).

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Meet our Expert

Prajeena Kaur

"Skill Assessment Expert"

Skill Assessment Authority - ACS

The Australian Computer Society (ACS) is the authority that assesses ICT professionals’ skills for migration to Australia. They evaluate whether your qualifications and work experience meet Australian standards for your nominated occupation.

Assessment Pathways

ACS has many ways to test your skills based on your background:

Assessment based on qualifications: For applicants who have ICT degrees that ACS recognizes.
Pathway for RPL (Recognition of Prior Learning): For people who don’t have formal ICT qualifications but do have relevant work experience.

How to Prepare for ACS RPL

1. Two RPL Project Reports

Use the official ACS RPL form to send in exactly two ACS RPL Project Reports.
One report should be from the last two to three years, and the other should be from four to five years ago.
Clearly explain what you do, what your responsibilities are, what technology you utilize, and what problems you tackle.
The content must be relevant to the job you chose (for example, ANZSCO 263212 ICT Support Engineer).

2. Key Areas of Knowledge Section

Explain how your work experience meets the ACS Core Body of Knowledge (CBOK).
Focus on ICT support tasks such as troubleshooting, system maintenance, and technical operations.
Show how you can use the ICT expertise you learned through job experience.

3. Other Supportive Documents

Proof of identity (passport, photo ID, name change documents if applicable).
Employment evidence such as reference letters, payslips, and organizational charts.
Professional currency evidence, including certifications, training, or CPD activities.

Common RPL Mistakes and How to Avoid Them

1. Missing Information About the Project

Mistake: Project reports don’t make it clear what the tools, responsibilities, or outcomes are.
How to stay away from: Clearly explain what the project was, what your role was, what technology you used (such as servers, networks, and ticketing systems), what challenges you had, and what you got done.

2. Using General Descriptions

Mistake: to say something like “worked in IT support” without giving any more information.
How to stay away from: Use action verbs like “configured,” “troubleshot,” “resolved,” and “maintained,” and give specific examples of the support jobs that were done.

3. Not a good fit with ANZSCO 263212

Mistake: The skills are listed, but there is no explanation of how they aid an ICT Support Engineer.
How to stay away from: Your job should involve tasks that are connected to ANZSCO 263212, like keeping infrastructure in good shape, helping users, detecting and fixing problems, and supporting systems.

4. Send Without a Proper Review

Mistakes: Include typos, pages that are missing, or formatting that isn’t the same.
How to stay away from: Make sure that all the forms in the RPL submission are filled out correctly and completely by going through the whole thing.

5. Adding information that isn’t useful

Mistake: Add jobs or experiences that have nothing to do with ICT.
How to stay away from: Only work on ICT support projects and abilities that are useful for ACS and ANZSCO 263212.

6. Supporting documents that aren’t very strong

Mistake: The references or certificates don’t have adequate information or can’t be checked.
How to stay away from: On professional letterhead, tell your boss exactly what dates you need to work, what you need to do, and how to get in touch with you.

7. Not obeying the guidelines for English

Mistake: Long paragraphs that are hard to understand and have spelling or grammar mistakes are a mistake.
How to stay away from: Use short sentences, bullet points, and simple language. Check your work very carefully.

Visa Options for ANZSCO 263212 ICT Support Engineer

Visa Name / Subclass / Pathway	Status	Notes
189 Skilled Independent	❌ Not Available	Not on CSOL or MLTSSL, so no independent points-tested pathway.
190 Skilled Nominated	✅ Available (state-dependent)	Requires state/territory nomination (e.g., SA, ACT if prioritised). Adds 5 points.
491 Skilled Work Regional (Provisional)	✅ Available	State/territory nomination or eligible family sponsorship in a regional area. Pathway to PR via 191 after 3 years. Adds 15 points.
494 Skilled Employer Sponsored Regional	✅ Available	Regional employer sponsorship required. Leads to PR (subclass 191) after meeting eligibility.
482 Skills in Demand (formerly TSS)	⚠️ Possible (Short-term stream only)	Employer-sponsored temporary visa. Only the short-term stream (up to 2 years + extensions) is available, and it is subject to labour market testing. Not eligible for the Core Skills stream.
186 Employer Nomination (Direct Entry)	⚠️ Limited / Generally Not Available	Restricted due to CSOL exclusion. Only possible in rare, specific employer-sponsored cases.

For the latest visa eligibility rules and any updates, check the official Department of Home Affairs visa list

ICT Support Engineer Job outlooks

Category	Details
Employed	~9,700 workers in Australia
Full-Time	~92% work full-time
Weekly Hours	~40 hours/week
Median Age	~38 years
Gender – male & Female	~92% & 18%
Salary	~AUD 60,000–90,000/year (~AUD 5,000–7,500/month) average
Job Growth	Steady demand due to IT support, cloud, and cybersecurity needs
Key Industries	IT services, telecommunications, finance, government, consulting

The Australian Government Job Outlook and Jobs and Skills Australia websites have the most up-to-date and accurate information about job openings, pay, and trends in the job market for ANZSCO 263111 Computer Network and Systems Engineer.

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Creating a CDR Report may be difficult due to Engineers Australia’s standards and rules ( EA ). Our experienced engineers have assisted many people in obtaining approval for their report from the EA via the use of powerful projects.

English language Requirement

IELTS Academic: 6.0 in Listening, Reading, Writing, Speaking
OET: B in all four parts
TOEFL iBT: Overall 94 with minimum Reading 24, Writing 27, Speaking 23, Listening 24
PTE Academic: 65 overall (listening, reading, writing, 50; speaking, 65).
Cambridge C1 Advanced: 185 overall, minimum 169 per skill

English Language Exceptions

Applicants from certain English-speaking countries (e.g., UK, USA, Canada, NZ, and Ireland) may be exempt, but proof of English is still needed for ACS and professional licensing in Australia. Some state-sponsored or regional visas may allow flexibility, but ACS still requires evidence for skill assessment.

Conclusion

ANZSCO 263212 ICT Support Engineer is an important job that keeps an organization’s ICT systems running smoothly and efficiently. This includes hardware, software, networks, and help for end users. This job isn’t on the Core Skills Occupation List (CSOL), but competent ICT workers can still move to Australia through state nomination (Subclass 190) and regional visas (Subclass 491/494). Most of the time, people who get accepted take the ACS RPL method, which means sending in detailed project reports, supporting papers, and proof of English proficiency (IELTS, OET, PTE, TOEFL, or Cambridge C1).

ICT Support Engineers have constant work because of the demand for IT support, cloud computing, cybersecurity, and digital infrastructure. They earn between AUD 60,000 and 90,000 per year and can work in IT services, telecommunications, finance, government, and consulting. If you want to move to Australia and have a successful job there, you should make sure your abilities match ANZSCO 263212 and write a quality ACS assessment.

FAQs - ANZSCO 263212 ICT Support Engineer

Q. How much do ICT support engineers make in Australia?

ICT Support Engineers in Australia typically earn between AUD 70,000 and over AUD 120,000 per year, depending on experience, job role, location, and industry.

Q. What is the role of an ICT support Engineer?

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.

Q. What is the difference between it and ICT?

IT focuses on computers, computer systems, and computer technologies, while ICT encompasses IT, telecommunications, and digital technologies. IT is essentially a subset of ICT.

Q. Is ICT in demand in Australia?

Australia’s ICT sector is experiencing significant demand, creating outstanding career and migration opportunities for skilled IT professionals.

Q. What is the full form of ICT engineer?

The full form of ICT is Information and Communications Technology Engineer.

Basic RPL Pricing Plan

NORMAL PLAN

15 WORKING DAYS

AUD $600

✅ Plagiarism Free Reports
✅ Professional Writers
✅ Review of Clients Project
✅ Documentation Guideline Help

ROYAL PLAN

7 WORKING DAYS

AUD $900